sona 11's Privacy Policy

1. Introduction and Scope

This privacy policy applies to all registered and unregistered users of the sona 11 platform. By using our website, mobile application, and related services, you are considered to have given your consent to the terms of this policy.

sona 11 is committed to providing a safe and transparent service for users in Bangladesh. For more details about us, visit our about sona 11 page. Protecting personal information is an integral part of our service.

The term "information" used in this policy refers to any data that can directly or indirectly identify you. If you have questions about any part of the policy, please contact our support team.

2. What Information We Collect

sona 11 collects only the information necessary to operate the service. No unnecessary or excessive information is collected.

2.1 Information Collected at Registration

• Full name (in Bengali or English)
• Date of birth — for age verification purposes (confirming 21+)
• Mobile number
• Email address
• Preferred payment method (bKash, Nagad, Rocket, or bank transfer)
• A user-chosen username and password

2.2 Information Collected Automatically While Using the Service

• IP address and device type
• Operating system and browser version
• Login time, session duration, and navigation patterns
• Transaction history — records of deposits and withdrawals
• Game activity and betting history

2.3 Information Required for Identity Verification

In some cases, additional information may be requested to complete account verification (KYC) — such as a national ID number or scanned copies of relevant documents. This information is used solely for the purpose of confirming identity.

3. Purpose of Using Information

Collected information is used only for the specific purposes listed below. Information is not used for any purpose beyond those stated.

3.1 Account Management

Information is used to create, maintain, and secure your account. It is also used for password recovery, OTP verification, and login protection.

3.2 Processing Financial Transactions

Relevant information is used to process deposits and withdrawals via bKash, Nagad, Rocket, and bank transfer. Payment method details are verified at the time of a minimum ৳500 deposit or withdrawal.

3.3 Improving Service Quality

User behaviour is analysed to improve the design and functionality of the platform. Anonymous statistics are generated to understand which games or sections are used most.

3.4 Communication and Support

Your contact information is used to provide 24/7 support via live chat or email. It is also used to send necessary notifications, security alerts, and account-related updates.

3.5 Responsible Gaming

User activity is monitored in accordance with our responsible gaming guidelines. If unusual betting patterns are detected, the relevant user may be contacted.

4. Cookies and Tracking Technologies

Cookies and similar technologies are used on the sona 11 platform. Cookies are small files stored in your browser that help improve the quality of the service.

4.1 Types of Cookies

• Essential cookies: Required to maintain login sessions, verify security tokens, and support the basic functionality of the platform. Disabling these will prevent the service from working properly.
• Analytics cookies: Collect anonymous data to review user experience and improve the service.
• Functional cookies: Remember your preferred language, display settings, and payment method.

4.2 Cookie Control

You can disable non-essential cookies at any time by changing your browser settings. However, disabling essential cookies may affect core services including login and payments.

5. Sharing Information with Third Parties

sona 11 does not sell or rent your personal information to third parties for any commercial or marketing purpose.

5.1 Service Provider Partners

Necessary information is shared with bKash, Nagad, Rocket, and related banking infrastructure for payment processing. Game providers (such as Evolution, Pragmatic Play, JILI, Spribe) receive only limited technical information required to keep their services running.

5.2 Legal Obligations

We may be legally required to provide information to authorities in accordance with applicable laws in Bangladesh or court orders. In such cases, only the specifically requested information is provided.

5.3 Fraud Prevention

Limited information may be shared with verification agencies to prevent money laundering and fraudulent activity. This step is taken to protect the interests of all users.

6. Data Retention and Deletion

Your information is retained only for as long as necessary to fulfil the purpose for which it was collected, or as required to meet legal obligations.

6.1 Retention Period

• Active account data: retained for as long as the account remains open
• Financial transaction records: minimum five years from the date of the transaction
• After account closure: certain information may be kept for a specified period for applicable legal reasons

6.2 Requesting Deletion of Information

After closing your account, contact our support team to request deletion of personal information beyond what is required by legal obligations. Requests will be processed within a reasonable time of receipt.

7. Your Data Rights

sona 11 users have the following rights regarding their personal information.

7.1 Right to Access Information

To find out what information we hold about you, submit a request through the support team. A list of information will be provided after identity verification.

7.2 Right to Correct Information

If your profile contains incorrect or incomplete information, you can correct it from account settings or through support. Additional verification may be required to change your name spelling, mobile number, or email address.

7.3 Right to Restrict Processing

In certain circumstances, you may request that processing of your information be restricted. However, it may not be possible to restrict processing of information that is essential for providing core services.

7.4 Right to Opt Out of Marketing Communications

You can opt out of promotional emails or notifications at any time. Even after opting out, essential account-related notifications will continue to be sent.

8. Protection of Minors

All services of sona 11 are strictly for persons aged 21 or above. We do not collect or store information from anyone under the age of 21 under any circumstances.

Date of birth is verified at registration. If information indicating a person under 21 is found on any account, that account is immediately suspended and all related information is deleted.

If you know of a minor who has accessed this platform in any way, please notify our support team immediately.

9. Data Security Measures

sona 11 has put in place both technical and administrative security measures to protect your personal and financial information.

9.1 Technical Protection

• Data transmission secured through SSL (Secure Socket Layer) encryption
• Passwords and sensitive information stored with industry-standard encryption
• Firewall and intrusion detection systems to prevent unauthorised access
• Regular security audits and vulnerability testing

9.2 Administrative Protection

• Staff access to information restricted by role
• Regular staff training on data protection
• Confidentiality agreements in place with third-party service providers

9.3 Security Breaches

If a data breach occurs, affected users will be notified within an appropriate timeframe in accordance with applicable law. Details of what happened, what information was affected, and what steps are being taken will be communicated clearly.

10. Changes to the Policy

This privacy policy may be updated from time to time due to changes in the service or applicable law. Users will be informed of any significant changes in advance via their registered email or a platform notification.

The "Last updated" date shown at the top of this page indicates when the policy was last changed. Continued use of the platform after changes are made will be considered acceptance of the updated policy.

We recommend reading our terms and conditions alongside this policy, as both documents together define the overall terms of using the service.

11. Contact Us

To ask questions, make requests, or raise complaints about this privacy policy or your personal information, please get in touch with us.

• Live Chat: 24/7 direct chat support is available on the platform
• Email: [email protected]
• Support languages: Bengali and English

Privacy-related questions are generally answered within business days. For general questions, you can visit our FAQ section — many common questions are already answered there.