sona 11 Terms and Conditions

1. Introduction and Scope

These terms and conditions ("Terms") apply to all services, games, betting activities and promotional offers on the sona 11 platform. These Terms form a legal agreement between sona 11 ("we", "us") and registered users of the platform ("you", "member").

If you visit our website, open an account or use any service, it is assumed that you have read, understood and fully agreed to these Terms. If you do not agree with these Terms, please refrain from using our platform.

2. Age Eligibility and Registration

2.1 Minimum Age Requirement

All sona 11 services — casino games, sports betting, live casino and any competitive activities — are open only to persons aged 21 or above. Any person under 21 is strictly prohibited from opening an account or placing any bet.

We may request a National Identity Card (NID) or other valid identity document at any time to verify your age. Providing false information about age will result in account closure, and all funds in that account may be forfeited.

2.2 Account Registration

Each member may open only one account. Creating multiple accounts under the same person's name — using the same device, the same IP address or the same payment method — is considered a violation of the rules. Information provided at registration must be true, accurate and complete.

• Name, mobile number and payment details must be entered correctly in the registration form.
• If any information changes later, sona 11 must be notified immediately.
• It is the member's responsibility to keep the account password confidential and not share it with any third party.
• Any suspicious activity on the account must be reported to the support team immediately.

3. Deposit and Withdrawal Policy

3.1 Deposit Methods and Limits

sona 11 currently accepts deposits via bKash, Nagad, Rocket and bank transfer (including Dutch-Bangla Bank, BRAC Bank and Islami Bank). The minimum deposit amount for each method is ৳500.

Once a deposit is processed, it will be added to your account automatically. If there is a delay or it does not appear in your account, please contact the support team.

3.2 Withdrawal Process

The same methods apply for withdrawals — bKash, Nagad, Rocket and bank transfer. The minimum withdrawal amount is ৳500. After a successful request, funds are generally released within 10 to 45 minutes.

Before a withdrawal is completed, we may request identity verification documents. For detailed payment information, please see our Frequently Asked Questions (FAQ) section.

3.3 Anti-Money Laundering

sona 11 takes a firm stance against money laundering. If a member conducts suspicious financial transactions — such as making a large deposit and withdrawing without playing — the account will be reviewed and transactions may be put on hold if necessary.

4. Bonus and Promotion Terms

4.1 Welcome Bonus

New members will receive a 100% bonus on their first deposit, up to ৳20,000. The wagering requirement for this bonus is 10 times the bonus amount. Example: depositing ৳1,000 earns a ৳1,000 bonus, giving a total balance of ৳2,000 — to withdraw the bonus, ৳10,000 (৳1,000 × 10) in bets must be placed.

4.2 General Terms for Other Promotions

Each offer has its own wagering requirement and time limit. Some examples of regular offers:

• Golden Friday Reload: 50% bonus on every Friday deposit, up to ৳10,000; wagering 15x.
• sona 11 Slot Festival: 30% bonus on slot game deposits, up to ৳5,000; wagering 20x.
• Cricket Season Bonus: 40% bonus on cricket bets, up to ৳8,000; wagering 12x.
• Refer a Friend: up to ৳1,500 reward for each successful referral; wagering 8x.

The minimum deposit to claim a bonus is ৳500. Claiming bonuses from multiple accounts or abusing promotional terms will result in the bonus being cancelled and the account may be suspended.

4.3 Right to Cancel Bonuses

sona 11 reserves the right to modify, suspend or cancel any bonus or promotion. If an abnormal bonus is issued due to a technical error, we also reserve the right to correct or cancel it.

5. VIP Program and Cashback

sona 11's VIP program has three tiers — Bronze, Silver and Gold. The weekly cashback rate differs at each tier:

• Bronze: up to 0.3% weekly cashback.
• Silver: up to 0.7% weekly cashback.
• Gold: up to 1.0% weekly cashback.

Weekly cashback is calculated at the applicable rate on that week's total net loss (total losses minus total winnings). Example: a Silver tier member with a net loss of ৳20,000 in a week will receive cashback of ৳20,000 × 0.7% = ৳140.

Moving to a higher tier depends on consistent activity on the platform. sona 11 reserves the right to make final decisions on VIP membership assessment and tier changes.

6. Gaming and Betting Rules

6.1 General Gaming Terms

All games and betting markets available on sona 11 are governed by the rules of the respective third-party game providers. RTP (Return to Player) information for each game is available within the game itself. Game outcomes are determined by a verifiable Random Number Generator (RNG) and cannot be manipulated.

If a technical fault occurs in any game, sona 11 reserves the right to void that round and refund the bet amount. Winnings obtained under faulty conditions will not be considered valid.

6.2 Prohibited Activities

The following activities are strictly prohibited and may result in account closure as well as legal action:

• Using multiple accounts to take advantage of bonuses or promotions.
• Playing games using bots, automated software or artificial intelligence.
• Applying any strategy with the intent to harm other members' accounts.
• Using fraudulent payment methods or false identities.
• Exploiting technical weaknesses of the platform to gain an unfair advantage.

7. Responsible Gaming Commitment

sona 11 believes that gambling is a form of entertainment, but it can lead to addiction. For this reason, we encourage our members to develop healthy gaming habits. We recommend reading our Responsible Gaming guidelines.

Members can set deposit limits, session time limits and voluntary account breaks ("cooling off") on their accounts. These options can be activated by contacting the support team.

Remember, gambling is never a reliable source of income. You should not bet more than you can afford to lose. The 21+ age requirement and responsible gaming policy are mandatory for all.

8. Personal Data and Privacy

Personal information you provide at registration — name, mobile number, payment details — is stored and used solely for account management and service improvement purposes. Our Privacy Policy explains in detail how information is shared with third parties.

sona 11 uses SSL encryption technology to keep all transactions and personal data secure. If you believe your account security has been compromised, please contact our 24/7 live chat support immediately.

9. Intellectual Property and Brand

All content on the sona 11 website — logos, designs, text, graphics, software and game elements — is protected by copyright law. No individual or organisation may reproduce, distribute or use this content for commercial purposes without written permission.

Game providers — studios such as Pragmatic Play, PG Soft, JILI, Evolution and Spribe — hold their own copyrights and trademarks protected under their respective laws. These games are made available on the sona 11 platform through authorised channels.

10. Limitation of Liability

sona 11 accepts no liability in the following situations:

• If gameplay is interrupted due to internet connection issues or device faults.
• If service is disrupted on the part of third-party game providers.
• If an account is damaged due to unauthorised access where the member was careless in protecting their password.
• For any problems arising from a member providing false information.

If a service is temporarily unavailable due to technical issues, sona 11 will work to resolve it promptly. However, no financial compensation will be provided for service unavailability during that period.

11. Account Suspension and Closure

11.1 Closure by sona 11

sona 11 reserves the right to suspend or permanently close any member's account without prior notice in the following situations:

• Violation of any clause of these Terms.
• If there is suspicion of fraudulent activity, money laundering or involvement in any illegal act.
• Registering with a false identity or incorrect age.
• If evidence of operating multiple accounts is found.

11.2 Closure by Member

A member who wishes to close their own account may notify the support team via 24/7 live chat or email. Any pending withdrawals will be processed before the account is closed, however active bonuses will be cancelled.

12. Dispute Resolution and Applicable Law

If a dispute arises between sona 11 and a member, an attempt will first be made to resolve it by contacting the support team directly. Our support team is available 24 hours a day, seven days a week in Bengali and English via live chat and email.

If a resolution cannot be reached through discussion, both parties will attempt to resolve the dispute through mutually agreed mediation. The relevant applicable law will be followed for the interpretation and application of these Terms.

13. Changes to Terms and Validity

sona 11 reserves the right to change, add to or remove any part of these Terms at any time. For significant changes, a notice will be posted on the platform or sent to the registered mobile number.

Continuing to use the platform after changes have been made will be taken as your acceptance of the new Terms. We therefore recommend reviewing this page regularly.

If any clause of these Terms is found to be unenforceable for a valid reason, all remaining clauses will remain fully in effect. The unenforceability of one clause will not affect the Terms as a whole.

To learn more about sona 11, visit our About Us page.